Freedom Moving & Storage Frequently Asked Questions

Is Freedom Moving & Storage a licensed and insured moving company?

Yes. Freedom Moving & Storage is fully licensed and insured for local and long-distance moving services. As an authorized agent for Mayflower Transit, we are backed by one of the most recognized and trusted moving networks in the country. We are licensed and insured by the U.S. Department of Transportation, The New York State Dept. of Transportation, the Federal Maritime Commission, and we are held to the highest standard by the Better Business Bureau.

Is Freedom Moving & Storage a broker?

No. Freedom Moving & Storage is a professional moving carrier, not a broker. We manage your move directly through our experienced moving teams and trusted Mayflower Transit network partners — never through random third-party movers. 

What areas do you service?

Freedom Moving & Storage provides:

• Local moving throughout Long Island, Westchester, Upstate New York, Connecticut, New Jersey, Pennsylvania, and the New York metropolitan area 
• Long-distance and interstate moving across the continental United States 
• International relocation services 
• Commercial and office moving services 

No matter where you’re moving, our team can coordinate a smooth and efficient relocation. 

Do you offer packing and unpacking services?

Yes. We offer full-service and partial packing services to simplify your move. Our professional movers can safely pack fragile items, artwork, electronics, kitchenware, and more. We also offer unpacking services upon delivery to help you settle in faster. 

Do you provide storage services?

Absolutely. Freedom Moving & Storage offers secure short-term and long-term storage solutions for residential and commercial customers. Storage is ideal during renovations, delayed closings, downsizing, or temporary relocations. 

Can you move specialty items like pianos or fine art?

Yes. Our trained movers specialize in handling high-value and delicate items including:

• Pianos 
• Fine art 
• Antiques 
• Pool tables 
• Oversized furniture 
• Fragile electronics 

We use specialized equipment and protective materials to ensure safe transport and delivery. 

Do you provide a Certificate of Insurance (COI)?

Yes. We can provide a Certificate of Insurance (COI) for your apartment building, condominium, or property management company once your move is scheduled. 

How far in advance should I schedule my move?

We recommend scheduling your move at least 4–6 weeks in advance, especially during peak moving season between May and September. Last-minute availability may still be possible depending on scheduling. Since pricing is activity-based, booking earlier can often help secure lower rates. 

What payment methods do you accept?

We accept several convenient payment methods, including:

• Credit cards 
• Debit cards 
• Certified bank checks 
• Money orders 
• Move financing options 

Move financing can help you spread out payments and even provide additional funds for home improvements or relocation-related expenses. 

When is payment due?

For interstate moves, payment is generally due prior to unloading at delivery in accordance with federal moving regulations. For local moves, payment is typically processed 24 hours before the move date. Your relocation consultant will review all payment terms with you before your move. 

Do you offer local and long-distance moving?

Yes. Freedom Moving & Storage handles:

• Local residential moves 
• Long-distance interstate moves 
• Corporate relocations 
• International moves 

Whether you’re moving nearby or across the country, our team is ready to help. 

Will my furniture be protected during the move?

Yes. Our movers use professional-grade moving pads, shrink wrap, floor protection, and specialized equipment to help protect your belongings and property throughout the moving process. 

Do you disassemble and reassemble furniture?

Yes. Our moving crews will disassemble and reassemble furniture items as part of your moving service. Any item we disassemble will be properly reassembled at delivery. 

Can you help with office and commercial moving?

Absolutely. We specialize in commercial relocations for offices, warehouses, schools, medical facilities, and corporate environments. Our team works efficiently to minimize downtime and keep your business operating smoothly during the transition. 

Do you offer moving insurance or valuation coverage?

Yes. We offer several valuation coverage options for added peace of mind during your move. Freedom Moving & Storage offers $0 deductible valuation coverage options — one of the best protections available in the moving industry. Many moving companies offer deductibles ranging from $250 to $1,000, which can make smaller claims difficult to use. Your relocation consultant can explain the protection options available for your shipment. In the industry, 98% of claims are under $250.

How do I get a moving quote?

You can request a free moving estimate by:

• Calling our office 
• Filling out the quote request form on FreedomMoving.com 
• Scheduling an in-home or virtual survey 

Our relocation specialists will prepare a customized estimate based on your moving needs. 

What should I do before moving day?

Before your move, we recommend:

• Reserving elevators if required 
• Informing your building management or HOA 
• Clearly labeling important boxes 
• Separating valuables, medications, and personal documents 
• Confirming truck parking or access arrangements 
• Keeping overnight essentials easily accessible 
• Scheduling utility transfers or activations 

Planning ahead helps ensure a smooth, efficient, and stress-free moving experience. 

Do you move customers internationally?

Yes. As an agent for Mayflower Transit, Freedom Moving & Storage can coordinate international and overseas relocations, including customs guidance and shipment coordination. 

Why should I choose Freedom Moving & Storage?

Customers choose Freedom Moving & Storage because we offer:

• Professional, highly trained movers 
• Personalized move planning and coordination 
• Expert packing and secure storage solutions 
• Reliable communication throughout the moving process 
• A trusted nationwide moving network through Mayflower Transit 
• $0 deductible valuation coverage options 
• Direct accountability with no third-party brokers 
• Decades of professional moving experience 

Our mission is to provide every customer with a smooth, stress-free moving experience backed by professionalism, protection, and reliability.

Learn more in our Moving Book:

https://freedommoving.com/moving-book-tips/

What happens if something is damaged during my move?

Freedom Moving & Storage offers several valuation coverage options to help protect your belongings during your move. Customers who select Full Value Protection may be eligible for repair, replacement, or reimbursement for covered items, depending on the terms of the selected coverage plan.

If you choose Basic Liability Coverage, carrier liability is limited by federal and state regulations:

• Local moves: $0.60 per pound per article 
• Long-distance moves: $0.60 per pound per article 

Your relocation consultant can explain all available protection options before your move. 

Who should I contact after my move if I have questions or concerns?

Our Customer Service team is available to assist you with any questions, updates, or concerns before, during, or after your move. We are committed to providing responsive communication and support throughout your relocation experience. 

What time will the movers arrive?

Your move arrival window will be coordinated by our Dispatch and Customer Service departments. You will typically receive a confirmation call at least 24 hours prior to your move with your estimated arrival timeframe. 

What is a delivery window?

A delivery window is the estimated range of dates when your shipment is scheduled to arrive. Delivery windows are based on factors such as:

• Distance traveled 
• Shipment size 
• Route scheduling 
• Weather and road conditions 

An adult must be available to accept delivery during the scheduled delivery window. 

Can I choose my delivery date?

Freedom Moving & Storage offers guaranteed delivery options for select moves. Availability and pricing vary depending on your shipment size, destination, and schedule. Please speak with your relocation consultant for details. 

What is the latest time movers work?

Unless restricted by building rules or local regulations, our movers will continue working until your move is completed safely and efficiently. 

Will bad weather affect my move?

Severe weather conditions may occasionally affect delivery schedules if roads become unsafe or inaccessible. However, our professional movers are trained and equipped to handle moves safely during rain, snow, heat, and other common weather conditions. We closely monitor forecasts and communicate any important scheduling updates if necessary. 

How long will my move take?

Every move is different. The time required depends on factors such as:

• Home size 
• Number of items 
• Packing requirements 
• Building access 
• Distance between locations 

Your relocation consultant can provide a more accurate estimate based on your specific move details. 

How many movers will be assigned to my move?

Crew size depends on the scope and complexity of your move. Most moves are staffed with teams ranging from 2 to 8 professional movers to ensure efficiency and safety. 

Can movers unmount my television?

Yes. TV unmounting services are available at no charge. Please discuss this service with your relocation consultant prior to moving day so proper arrangements can be made. For remounting, a charge will apply. 

Can movers uninstall my air conditioner?

For safety and liability reasons, our movers cannot uninstall or install air conditioning units. We recommend having your air conditioner professionally removed before moving day. 

What happens if the moving truck receives a parking ticket?

Customers are not responsible for parking tickets issued to Freedom Moving & Storage vehicles unless the violation directly involves a customer-owned vehicle or parking arrangement. 

Do I need to be present during my move?

We strongly recommend that customers be present during pickup and delivery whenever possible. If you cannot attend, you may designate a trusted adult representative, such as a friend, family member, or assistant, to oversee the move on your behalf. A signed authorization or Power of Attorney may be required before moving day. 

Do you provide moving boxes?

Yes. We offer a variety of moving boxes and packing supplies for purchase, including:

• Small boxes 
• Medium boxes 
• Large boxes 
• Wardrobe boxes 
• Dish and china boxes 

Your relocation consultant can help recommend the right supplies for your move. They can also check for any box promotions available that will supply you with some free boxes. 

Should I empty dresser drawers before moving?

Yes. We recommend emptying dresser drawers to help prevent damage to furniture and belongings during transport unless it is very light clothing. 

Can I pack items in plastic bags?

While duffel bags and luggage are acceptable, plastic bags are not recommended because they can easily tear, shift, and offer limited protection during transport. Boxes and durable containers are the safest option. 

Can I pack liquids?

For safety reasons, most liquids are prohibited on moving trucks. We recommend transporting liquids separately whenever possible. 

What does “PBO and CP” mean?

PBO stands for “Packed By Owner,” meaning the customer packed the contents of the box rather than the moving company.  CP means “Carrier Packing”, meaning the company is packing. 

Should I pack jewelry, cash, or important documents with my household goods?

We strongly recommend keeping valuables and important documents with you during your move, including:

• Jewelry 
• Cash 
• Passports 
• Birth certificates 
• Prescription medications 
• Financial documents 
• Car keys 
• Insurance records 

These items should not be packed with household goods shipments. 

Do you charge for wrapping and protecting furniture?

No. Protecting your furniture is part of our standard moving service. We use moving blankets, shrink wrap, and professional padding materials to help safeguard your belongings during transport. 

Should I tip the movers?

Tipping is never required, but it is always appreciated and recommended when customers feel their movers provided excellent service. Factors customers often consider include:

• Professionalism and attitude 
• Care taken with belongings 
• Complexity of the move 
• Long hours or difficult conditions 
• Overall customer experience 

Many customers choose to tip in cash directly to crew members. 

How big are your moving trucks?

Our fleet includes:

• Straight trucks ranging from approximately 26 to 30 feet 
• Full tractor trailers up to 75 to 83 feet long 

Truck size is selected based on the size and requirements of your move. 

Do you handle cross-country moves?

Yes. Freedom Moving & Storage handles long-distance and cross-country relocations throughout the United States. As an agent for Mayflower Transit, we can coordinate moves nationwide efficiently and professionally. 

What is the difference between flat-rate pricing and hourly pricing?

Freedom Moving & Storage primarily offers guaranteed flat-rate pricing to help eliminate surprises on moving day.

Our pricing is based on:

• Inventory size 
• Distance traveled 
• Truck accessibility 
• Required services 

Unlike hourly moving rates, guaranteed pricing helps customers avoid unexpected overtime charges or delays. 

What happens if I need to cancel my move?

If you need to cancel your move, simply contact our office as soon as possible. Freedom Moving & Storage does not require deposits for bookings, so you can cancel at any time before loading.  

How should I pack if I’m packing myself?

For self-packing customers, we recommend:

• Packing similar items together 
• Keeping items from the same room grouped together 
• Using small boxes for books and heavy items 
• Using medium boxes for fragile items and electronics 
• Using large boxes for linens and lightweight items 
• Keeping boxes under approximately 35 pounds whenever possible 

Proper packing helps protect your belongings and improves moving efficiency. 

What if I have more items than originally quoted?

If your inventory changes before moving day, contact our office as soon as possible so we can update your estimate and prepare accordingly. Advance notice helps us ensure the correct truck size, crew, and scheduling for your move. 

Can movers arrange furniture in my new home?

Yes. Our movers will place and arrange furniture in your new home during delivery. One-time furniture placement is included as part of our standard moving service.