What Questions Are Good to Ask Movers Before Hiring Them?

Mayflower team

Moving can be a complex and stressful process. One way to make it easier is by hiring professional movers experienced in transporting your belongings safely and efficiently. However, not all moving companies are created equal, so you must do your homework before choosing one. This article will discuss what questions are good to ask movers before hiring them, ensuring you select a reputable company that meets your needs.

Are You Licensed and Insured?

Before hiring any moving company, confirm that they are licensed and insured. A legitimate mover should have the necessary permits required by state or federal agencies, depending on whether they operate locally or across state lines.

The Federal Motor Carrier Safety Administration (FMCSA) regulates interstate moves – those crossing state borders – while local authorities handle intrastate moves within the same state’s boundaries.

In addition to licensing requirements, professional movers must also carry appropriate insurance coverage for liability protection in case of accidents or damages during transit. Liability insurance options typically include Full Value Protection and Released Value Protection – ensure you understand these coverage types when discussing with potential movers.

How Long Have You Been in Business?

A company’s experience speaks volumes about its reliability and professionalism level; therefore, asking how long they’ve been operating is crucial when evaluating prospective moving companies. Longevity indicates established processes for handling various aspects of relocation services – from packing materials specially designed for fragile items to a well-maintained fleet of trucks capable of accommodating all sorts of household goods. Furthermore, an experienced mover would have built solid relationships with other industry professionals, such as truck rental agencies needed, if extra transportation resources become necessary during peak periods.

Can You Provide References or Testimonials?

An excellent way to determine a company’s reputation and quality of service is by asking for references from past clients or reading testimonials on their website. A reputable mover should have no issue providing contact information for satisfied customers, enabling potential clients like yourself to ask questions about their experiences with the moving process. Additionally, consider researching online review platforms such as Yelp and Google Reviews – but be cautious of potentially fake reviews that may skew your perception in favor of the moving company.

What Services Do You Offer?

Before hiring movers, discussing which services are included in a package and if any additional offerings could benefit your relocation process is essential. Depending on the company, some services may come standard while others might require an extra fee. Examples include:

  • Packing/unpacking assistance (including boxes).
  • Furniture disassembly/assembly.
  • Temporary storage options during transport delays.
  • Crating services for artwork or other delicate items require extra care during transit.

Determine your specific needs before speaking with potential movers so you can efficiently compare quotes; ensure all necessary tasks are covered without paying more than needed due to hidden charges or new add-ons.

How Do You Determine Pricing?

Moving costs will vary significantly depending on various factors such as distance traveled during transport (local vs. interstate), size/type/weight/volume of household goods moved (small apartment vs. the large house) as well labor needs required throughout each stage – packing/preparation/loading/delivery/unloading/settlement stages).

A thorough discussion around pricing structure helps avoid surprises when presented with final billing invoices after completion work has been rendered; therefore, ensure you understand how prospective companies calculate fees based on pre-determined rate schedules established within industry standards set forth by governing bodies overseeing professional movers.

Do You Provide Written Estimates?

Always request a written estimate from potential moving companies to compare services and pricing transparently. This document should detail all fees associated with your move, including labor charges, packing materials (e.g., boxes), transportation costs based on distance traveled or weight/volume of items being moved, and storage facilities if needed. Review each line item carefully to ensure accuracy; ask any questions about unclear inclusions or exclusions before committing yourself contractually by signing agreements outlining terms & conditions regarding payment methods accepted and expectations surrounding dispute resolution processes related to claims filed against mover post-delivery completion work has been rendered.

What is Your Cancellation Policy?

Moving plans may change abruptly due to unforeseen circumstances such as job loss, family emergencies, or housing issues – you must understand the cancellation policy before hiring a moving company. Some movers may offer refunds for deposits paid towards securing their services if canceled within specific timeframes outlined in contractual agreements; others might apply credit towards future moves scheduled within designated periods following the original relocation dates booked.

Inquire about possible financial penalties incurred when canceling appointments last minute; understanding these policies upfront helps prevent unnecessary stress resulting from unexpected delays altering anticipated schedules significantly enough to warrant reevaluating overall strategies originally established around initial timelines provided during initial consultations held between clients/providers – this ensures that everyone remains informed throughout every step involved leading successful conclusion projects undertaken together.


Finding the right moving company can make all the difference in having a smooth relocation experience. Asking these essential questions allows you to make informed decisions selecting quality providers capable of meeting the unique needs/preferences of individuals/families seeking assistance transitioning homes comfortably/safely/efficiently. 

Remember, research is critical to evaluating potential candidates; gather information from various sources such as online reviews, testimonials provided by past clients, and networking referrals collected via friends/family/coworkers who’ve recently performed similar services successfully.


Recent News